Refund Policy

Last updated

The Xplayer app is free. Xplayer Plus is a one-time US$7.99 unlock for one TV. If Plus is not right for you, ask within 14 days and you get all your money back.

Plus bought on an LG or Samsung TV

On LG and Samsung TVs you pay for Plus through Creem, which sells it to you as merchant of record.

  • Window: 14 days from the day you paid. You do not have to give a reason.
  • How to ask: write to [email protected] (or use our contact form) and give the email address you paid with, with the order number from your Creem receipt or your TV code (it looks like K7Q2-9F).
  • What you get back: the full amount you paid, tax included, to the card or account you paid with. We issue the refund through Creem; how soon you see it depends on your bank or card.
  • After the refund: the Plus licence for that TV ends and we delete that TV code from our license server, so the TV cannot fetch its licence again.
  • After 14 days: if Plus does not work on your TV and we cannot fix it, write to us anyway and we will look at it.

If we have not answered within 7 days, you can also contact Creem. Creem's buyer terms cover the payment itself. Please write to us before opening a dispute with your bank: a refund is faster for both of us.

Plus bought on Google Play or the Amazon Appstore

On Android TV, Google TV and Fire TV, Plus is bought through the store's own billing, so the store's refund rules apply and you ask the store:

If the store sends you to us, write to [email protected] and we will help.

Your legal rights

In the EU and the UK, you may give up your right to withdraw from a digital purchase when you agree at checkout to get it right away. Our 14-day refund applies anyway. Nothing in this policy limits other rights you have by law, for example if Plus is faulty.